LiveAgentReviews of liveagent.com

We have been using LiveAgent for several months now and highly recommend it. Compared to our previous chat software solution, LiveAgent is far more functional and offers more customised brand-led features. We use LiveAgent to better quality initial enquiries via our website and help convert them into qualified sales leads. We chose LiveAgent after we identified ZenDesk, our previous chat provider, was impacting our site loading speed and potentially our SEO rankings. After a bit of research, we established LiveAgent was the best choice for minimising the impact of our site load speed. We were not disappointed! We now have a far better chat solution, with more features, as well as a site speed rating of 100/100, which is the best available. Better chat and better SEO: a great combination!

LiveAgent is an excellent product. It's easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat. We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn't take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things. I personally have enjoyed the dashboard, it keeps track of everything all agents do within the system. Being able to have peace of mind as a Manager is key. Agents can assign tickets on their own without having to wait for work to be 'handed' to them. One of the most favorite features among staff is, Support Ticket history is valuable, as an agent, you always want to save time not only for yourself but for the customer. Being able to see any previous contact history is vital and can save the customer so much hassle! I wish all companies had software like LiveAgent! It would make MY life easier outside of work when I contact Support!

Pros: When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. Big plus is their customer support, always willing to go the extra mile to meet our requests. It is really simple and effective and a perfect all-in-one solution. We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great! Cons: No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal.

It is easy to use and very easy to install as well.

With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed! The interface is also easy to read and interpret. The use of colour coding allows us to easily identify emails by importance or by tags. I have only had to contact support once, but when I did they responded quickly and very friendly and easy to communicate with! There are a few issues we have encountered while using LiveAgent. One issue is when having an internal conversation the email needs to always be forwarded. It would be nice to be able to reply to internal conversations. You can also only assign a ticket to one agent. There are times when I want to continue to follow up with a ticket but also want a colleague to be included in the response. As mentioned above it has really helped to keep our communications organized! We can easily tell who is dealing with each issue and its current status. The rules and tags have also helped us set reminders so that related tasks get done and have helped us track statistics.

I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

Live Agent has provided our company the tools to take our customer support to the next level! The colour scheme of the interface in tandem with the various filtering & auto-tagging options makes it very easy to track and prioritize tickets. I highly recommend Live Agent to any company striving to improve their customer support!