LiveAgentReviews of liveagent.com

Tutto perfetto servizio ottimo e funzionale

LiveAgent has been a great asset to our organisation. We have experienced a few bugs around adding profile images and creating chat invitations but support have assured us these are being worked on. We particuarly like the ability to be able to track which pages our visitors are viewing so we can invite them to chat accordingly and the fact it is a web-based system so we can use it anywhere in the world.

Stats are inaccurate. Not a "call centre-centric" application. Experienced downtime for 24-hours, requested for an incident report but wasn't given one. Only received an assurance that this will not happen again. Chat support provides safe answers; I've explained the error message and was asked what part of the screen did it show up. Not sure if that mattered though and should be at least knowledgeable of the error message.

Liveagent is very helpful when dealing with customers' concerns.

LiveAgent allows an easy solution between customer/potential client with he chat and help desk features. It is great for communication and tracking agents progress with each ticket. The price point for this product is great and many features are provided as standard compared to competition.

Really great program and integrates perfectly with our site. The phone app is super useful for when you're not at your desk. Never had any problems! :D

The chat function was easy to implement and our sales team finds the user interface simple to use.

Its an excellent system with that you can manage your online customer service as well as ticketing in integrated way without any hassle or headache....also support is really very prompt and professional