LiveAgentReviews of liveagent.com

Everything is fine with it!

Compared with Zopim, which we used earlier, this program needs much more development. User panel is vague. Chats pop-up and then disappear. No app, so i cannot use it on my phone when on the go. Client tracking much more difficult than with Zopim. If you have an option to choose either with Zopim or LiveAgent - the choice is clear for me.

Great platform, no lag, no issues with sending messages including attachments.

Live Agent has been blacklisted by Microsoft for a couple of months (according to Live Agent CEO just a day or two ago). We have lost clients over lack of communication, and Live Agent was aware of this issue and chose not to disclose , and to my knowledge, have still not appropriately disclosed to their customers the fact that there are mail delivery issues. We like their solution, but we (and our clients) have suffered terribly due to lack of appropriate disclosure and support. We like the solution, it is a shame to have to scramble away because they can't configure an SMTP smarthost for us as a workaround. In response to David: your statement is categorically untrue. I was not offered complimentary time of 2 months, nor have you provided a WORKING workaround, nor have you addressed the underlying issue, nor have you called me.

The system is great, but the main ones are horrible, is to understand the results.

Impressive Support! My issue was resolved in no time. Very happy with the service and response.

I have tried all the various help—desk solution. Bar none, LiveAgent is the best and the best in terms of support and responsiveness. In my books, it is truly the best customer service management system available. Full featured, everything you need to offer support to clients/customers. Chat, Video, Phone, Email, Support Port, the works!!!!. Not only do the features of LiveAgent meet all the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. It means I am offer top notch customer support. To top it all off, customer support from LiveAgent is top notch. All my questions are always answer promptly and including all the relevant info needed. No issue gets unsolved or unanswered. The staff at LA cares about their clients and have bent over backwards to help me to be able to provide support solutions for my new business directory project. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.

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