LiveAgentReviews of liveagent.com

See the title :)

This is a very consumer friendly program. I enjoy the options of the canned messages and the resolve ticket option. Easy to learn and quick and easy to use.

This works very well for getting all your emails in different boxes and being able to track them. The only complaint is sometimes the sound gets messed up and replays the first half second of audio over and over when a chat is ringing

Super pristup ludi ,podpora pri implementacii . Vyzera to nadejne :)

We use LiveAgent to handle support requests from our customers. This allows us to mark issues as resolved, to easily postpone threads if there is something that can't be fixed just at that moment. Overall, it's a great product, but sometimes there are some minor problems. However, those should not prevent you from using the product, they are more those little bugs that creep into every product, that get resolved pretty quickly.

Liveagent has helped us keep up on enquiries and also respond quicker closing more deals and keeping our customers happy.

This software has helped me to manage my customer satisfaction by allowing me to review agent phone calls, chats, and emails with our customers. There are a couple of little quirks here and there but overall, it is worth the investment.

LiveAgent has a lot of great features but is missing some basic functionality. Their support team is always quick to offer help, but sometimes insists that I need to change the way my customer service team operates. An example of this can be seen with chats. Due to the nature of our business, we do not consider a chat to be "missed" unless it wasn't answered within 2 minutes. LiveAgent automatically marks a chat as "missed" if it isn't answered within 30 seconds. That parameter was chosen by LiveAgent and isn't something that I can change. I would like to be able to customize all of the rules per my business since not all Customer Service teams operate in the same manner or by the same standards.