LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Andrey
Posted Nov 19, 2016
Good job!
Good solution for tech support, but some times i have trouble with sound alarm. And this problem can not be solved from LiveAgent side. Anyway this is the best service for support which i ever use )
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Chris
Posted Nov 18, 2016
Live Agent Review
To be completely honest, the reports I have received and reviewed from LiveAgent aren't very explanatory. I have no idea if my customer called for a sale or if they called for a website issue. Tags do NOT show up in the reports for phone calls. It's been a constant battle. Phone's are the worst experience with dropped calls, patchy quality, and server connection issues. Emails are the best, by far. Straight forward, and easy to read in reports. Live Chats could use some work. Over all, definitely needs some reworking in the reports and phone calls, but easy to use and navigate.
Response from LiveAgent· Nov 21, 2016
Thanks Chris for your feedback. Right now we're developing new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
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Karrie
Posted Nov 18, 2016
Fantastic Customer Service
My agent Lou was fantastic he answered all of my questions and worked with me to get the best deals possible! Thank you Lou
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Dave
Posted Nov 18, 2016
Efficient
A very efficient way to communicate with all departments and customers alike and also to streamline email communication.
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Gabriela L Jauregui H.
Posted Nov 18, 2016
You Can Trust On This Pilot
Great Service!
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Onell
Posted Nov 18, 2016
Live Agent Review
Live Agent is such a wonderful experience as it makes my work for me to do much more easier. Everything is organized, easy to use, and it reminds me of tasks that need to be completed. Comparing before I started using Live Agent to when I actually started using it, I say that it makes my work process much more easier especially with all the requests that I have to process. I strongly recommend it to everyone you will not regret it.
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Amy
Posted Nov 18, 2016
Poor
Drops calls. Won't let you answer calls. Freezes up making you have to log out or shut down completely.
Response from LiveAgent· Nov 21, 2016
Thank you Amy for your feedback. Right now we're developing new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
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Angie
Posted Nov 18, 2016
LiveAgent is a great tool
I have used live agent in both capacities as a customer, and as a way to communicate with our customers through work. It is very helpful from a consumer standpoint to have live help and also the ability leave messages for a reply at a later time after hours. From a perspective of using it for our company it has proven to be a very valued resource to keep up the lines of communication with our customers and their questions/concerns. I love that it allows us to archive the questions/responses and search for them later if the need arises.
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