LiveAgentReviews of liveagent.com

badges and levels are 'Key" to keeping employees engaged with closing tickets

LiveAgent has been easy to use and sufficient in helping our customers online. I like how it is easy to navigate and also the "help chat" was very nice to have when my system glitched one time. We have gotten good feedback from clients using LiveAgent chat from our website as well. It keeps the volume of calls down, while still getting people's questions answered in a quality and timely way!

LiveAgent is a pretty decent program, and helps me access my customers and meet their needs. My only complaints are that it is clunky to answer phone calls, as it takes a few moments to connect, and the scrolling mechanism moves too quickly, so it is hard to find older tickets without searching for a name or keyword.

Been using Live Agent for a while, Always great support and by far the best Help desk program!

This chat system is awesome. You can manage multiple website, Hoock rest api, multiple design etc... The price is honest too. Great job !

La herramienta es buena, pero falta el reporte por etiquetas o acceso a la base de datos para crear reportes personalizados y estadísticas.

Most of the time it works well, and the features it has compared other chat systems are good.

This is a great solution for our business. We are a small office staff managing a large fleet of drivers and LiveAgent allows us to manage things efficiently and effectively, while having documentation of all necessary information. Very easy to use with a friendly interface.