LiveAgentReviews of liveagent.com

We have worked with different ticketing / support software in the past and there really is no comparison. LiveAgent is easy to use, easy to set up. There are tonnes of great and useful features in LiveAgent. My favorite is their custom reporting feature. The team at LiveAgent is also great. I have never had to wait long for someone to answer or help me.

Live agent has changed how our office runs. It is easy to use and makes our workflow significantly better. I would recommend this for any office!

Lots of issues with dropped calls from the queue.

Good tool for customer service

This product does it all very good. A year ago I would have marked 4 stars due to some stability issues but they have fixed it and not a problem since. Their team is always making the program better and better. The installation is a breeze, truly easy for what you are getting out of it. Put in your email address info and make a chat button/area through their handy chat builder, put that code in your website and you are done. From there add in predefined answers for your team to use, some templates, tags, etc and you got email and chat all in one. The analytics is amazing, it quickly drills down on hundreds of thousands of chats and emails, showing you yearly, monthly, daily, and more. Watch an customer support agent's work or a department. Really good insight on what is happening. Give this system a try if you are looking into email and chat support, highly recommend it.

This is a program that I have to use every day for work and it has been the easiest and one of the most useful tools that I have in the office. It's easy to back track and find messages from the night before or over the weekend when we are closed. It also helps keep the phone lines a little quieter and still allows us great customer interaction. By keeping record of the conversations it's easy to pick up where someone else left off and to not provide the same information over and over again. I recommend this to any one that is interested in building relationships with their customers through their website!

Simple and customizable. Works for my needs. Perfect price point. We have 400 users and it keeps us organized. You wont find a better soljtion for the money and interface is neat. Also has a mobile app.

I really like live agent. Below are my pros and cons list. Pros: 1.) Easy to create personal views (filters) of tickets. 2.) Spell checker 3.) You can paste screenshots right into a reply to a customer (this is awesome!!) 4.) Back and forth e-mail correspondence with a customer is easy. 5.) Awarding agents for performance is cool. 6.) Dashboards and reports are great. Cons: 1.) Spell checker does not work well in Internet Explorer 2.) I would like to see a "Created Date" column in the ticket list instead of the "Changed" column. 3.) It would be nice to have a button that transfers a ticket to my default department and assigns it to me in one swoop. You can do this now but it takes a couple of clicks. 4.) I feel like it needs better control of how agents are notified when a ticket is replied to.