LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Kimberly
Posted Nov 17, 2016
Great when it works.
Live Agent works well until it starts having issues. Sometimes calls come in we can't answer, or more than one call shows upfor one person. When I am in a call, the live time lags- it may show 6 calls waiting when in actuality there are many more, or none at all.
Response from LiveAgent· Nov 21, 2016
Thank you Kimberly for your feedback. Right now we're developing a new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
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Evan
Posted Nov 17, 2016
You won't beat the features for the price.
While missing some basic features like the ability to name, and combine tickets, I'm far happier with Live Agent over ZenDesk. The support is impeccable and they're very receptive of feedback.
Response from LiveAgent· Nov 21, 2016
Evan, thanks for your feedback. I have good news for you. The merge feature is in our pipeline, probably it will be release at the beginning of next year :)
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Chris
Posted Nov 17, 2016
Handy tool
Great website to keep track of incoming information!
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Jazmine
Posted Nov 17, 2016
Simple to Use and Most Convienient
Easy to use. It makes responding and communicating with our employees very simple. You can respond directly to your employees concerns or question or else transfer/assign the ticket to right department for better assistance.
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Matt
Posted Nov 17, 2016
Easy to learn and great for team environments!
We just transitioned to LaDesk for our main support and the system is working great so far! We had a simple tutorial to get everyone on the same page and everyone was ready in no time. The analytics report is a nice feature to track everyone's progress especially when we hit the busy season. I would definitely recommend LaDesk
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Andres
Posted Nov 17, 2016
Some functions do not work correctly
I would like to make the service more efficient, with optimi tools
Response from LiveAgent· Nov 21, 2016
Thanks for your feedback. What type of optimi tools do you mean? Send me an email ([email protected]).
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Paul
Posted Nov 17, 2016
A fantastic customer management solution!
I've been using LiveAgent for many years and it just keeps getting better! With the API features we've got a tried and true setup that allows us to be customer service superstars– something SpeakerMatch is noted for and most certainly aided by our use of LiveAgent. Keep up the great work guys!
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Patrick
Posted Nov 17, 2016
Love it!!
The is made my job in customer service a breeze.
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