LiveAgentReviews of liveagent.com

Amazing customer service, the order has been delivered at the exact date it was planned. The website is very intuitive and easy to use!

LiveAgent is definitely helpful when it comes to communication with customers. It makes answering from different social media and sources much easier. Of course there are couple of things to be improved, but so far it makes the work much easier. Chat support is also good if there are any problems. Definitely recommend.

Great for keeping track of tickets raised by customers and responses but can be clunky, difficult to follow email trails and find attachments when the matter is not straight forward. Works as you would expect for this type of product.

LiveAgent has been a great help to us over the last year and improved our customer support and sales service a lot. Having a complete ticketing system, chat and social media integration in one solution is very convenient. Easy to set up, high level of configuration options. User interface is pretty good, maybe some key features should be easier to access and with more configurable options. LiveAgent technical support is second to none.

It's very quick and helpful for many Helpline stuff. Interface is not the best and some of the key UX features are hidden. Other than that, works as expected.

Liveagent works as you expect for the basic things and for more advanced users there are many tools to make the use smoother and experience better. I, as the team leader like especially the reports and on the other hand the rules and tools you can set for specific kinds of customer service cases. The chat etc. are a very good add on!

The service has been doing a great service in our job however, sometimes system is down or having technical difficulties. Ain't gonna be perfect as few more improvements to work on.

Just needed info on this product. Very impressed with what I have seen so far.