LiveAgentReviews of liveagent.com

We switched to Live Agent from a competing help desk and we have been very pleased with the software performance and all of the features it encompasses. Tags are such a small detail to all that Live Agent holds, but they are a very convenient way to organize your tickets and we use them every day. We also utilize the Knowledge Base feature and love the convenience it offers both to us to be able to easily upload information and to our customers to be able to find the answers to the questions they have.

We had been using a similar email software that had stopped forwarding email replies from customers to us, so we missed a lot of important correspondence from subscribers. When that company couldn't fix the issue we moved over to LiveAgent which has even better features and no forwarding issue, which was exactly what we needed!

Great product with endless integration. We're using live agent to auto assign tickets where possible to cut back on manual assigning across the business.

The company that I work for has implemented this software recently and has enabled me to work from home. You can access the chat, email, and calls features from just one webpage, which helps me be more efficient and provide better customer service to our customers. One thing that I don't like is that I am not able to call two numbers at the same time, but I would definitely recommend it.

The best decision I've made is signing up to Iive Agent. They understand their customers and requirements. It's an honour and privilege to be a paying customer.

The best thing we ever did was sign up to use liveagent. The system is amazing, the support incredible and the change in our business has been fantastic. I cannot imagine us ever not using this software

I love using liveagent. Having a good, ticketed system makes life much easier. Our response times to customers has improved as we can implement SLA's and also postpone tickets to push through to us again to chase for a resolution, and all of the team can work together in one place. It is also good that all correspondence with customers and suppliers such as calls, chats and emails is all held in the same place and we can merge tickets if the customer contacts us on a new string but about the same issue, which really helps to keep track of where we are with any issues.

Live agent has made our busy period much easier to handle, keeping everything up to date and postponing tickets so we remember to check everything on time. Very easy to manage all of our customers in a timely manner.