LiveAgentReviews of liveagent.com

We are new to Live Agent but so far we are very happy with the helpdesk tool. The price is great and there are so many awesome features.

Our opininon is that Live Agent is top tool for customer tool. Our company is very satisfied. We can are recommend company Ladesk, developer tool Live Agent. I greet Antonio, your supporter. He was very profesional. ;)

Im Vergleich zu vielen getesteten Anbietern.

Im not sure where this company is actually located but they have horrible English skills. I tried to ask a question numerous times to several of their customer service associates and could not get an answer. Also throughout the app and their website there are numerous misspellings and weird words. Most of the time I don’t care (im not a grammar Nazi) however when you try to communicate to a company you pay thousands per year to for an essential web app, I want Native English speakers.

LiveAgent has some exceptional features but is missing very basic functionality. I need to have the ability to turn off chats for the entire business after business hours regardless if someone is logged in or not. I may need to read past tickets or check on the status of something and not have it show me or my company as available for chat. I also need the ability to restrict certain agents from viewing tickets and only to chat or vice versa. LiveAgent is an awesome piece of software but these features are very basic and something every other service has. I would love to move my company to Live Agent but can't do it without these and by the time they're implemented I'll probably find a new home for my team.

I'm still on the trial period and testing the features. It's the best combination of Helpdesk, live chat and social media integration that I have seen, beating the competition for features, functionality and price. Support has been fantastic as well, quick and accurate responses to my questions.

I really like this service. Not difficult to get up and running. Even if you do get stuck they offer great support by Chat and Email.

I found LiveAgent while I was researching for a help desk solution that fits my business structure. I have different online sites with separate support email accounts and social media channels. I needed a way to organize everything under one solution. I wanted to measure my performance, convert all interactions to tickets so as to be able to ultimately make my customers happy and turn prospects into long term customers. There were a few other solutions I saw but it looked like I needed to break the bank and they appeared too complex. The value-cost ratio was huge for me as a small business owner si I went for ladesk. I am currently in the testing stage and I actually mean testing in production because I have moved all my support structure to LiveAgent and so far, I am happy. If you need to relieve yourself of some stress and actually focus on the business of satisfying your customers, go for LiveAgent. It is simple to use, will deliver true value, your customers will be happier and one striking difference you will experience is the personalized and humane support you get from the ladesk team. It's awesome! I won't trade that for anything else. No kidding.