LiveAgentReviews of liveagent.com

Really like this software! It fits all our company needs and does what it need's to do!

Its such an easy package to use, we deal with lots of incoming support tickets per day, and it helps our team keep on top of them all.

We are using Live Agent as both ticketing and live chat tool. We are using it in 2 countries and for four websites Nutriklub and Klub maminek (Danone company). It enables us smooth answering of customers emails from one platform + immediate response to customer queries from websites. We were also able to implement it into our mobile app Nutrimimi. Great value for money.

Our customer service team LOVES this chat software. More than chat, you can see how many customers are on the site, where they're from, what page they're looking at, etc. Terrific product.

I have used and worked with the LiveAgent software for sometime now about 2 years and the system and team is been great

Software offers everything most users and admins would want at a fantastic price. Only reason it is not 5 stars is for not having the ability to transfer (live) chats across departments. When chatting with ladesk support, there seems to be a disconnect as to why we would need this feature. This is a feature that is common in most LiveChat software and we use it extensively. That said, we have decided to give LAdesk a try because of the extensive feature-set and great price. It is well written and very responsive. You would be hard pressed to find a better value.

Pricing for the software is very good. The amount of resources and how efficient the system is makes customer service easy. Also, keeps accountability which is the hardest part to customer service. Great system don't waste your time anywhere else.

I have been searching for a single solution that will help me manage our inbound leads from multiple channels like email, chat, etc... Live Agent has been the only real solution I have found that does all of this in one system. Our Agents Love It!