LiveAgentReviews of liveagent.com

The person who talked to me was really helpful, it solved all my questions and most importantly it felt personal, and not like a script. At the end i was truly satisfied by the way he handled the whole chat.

We started using it as a ticketing system, which is very nice and pretty straightforward. The live chat is now one of the big features we use now, cause it's very efficient and linked to tickets. Lots of customization possible but I have not explored all options yet.

Great app and customer service. Useful features with reasonable price. Managing customer enquiries and chats made easy. Includes almost everyting that small or big business needs to service their customers.

After a lot of time searching from all the existing options, i decide to work with live agent - ladesk.com They have almost all the feature i need and its a powerfull system!

The software is exactly what we need, Some minor deviations can easily be met with using Live Chat.

We are a Contace Center, mulilingual and multichannel. Right now we have 50 agents and we used Ladesk just for 3 of them for six months. Thanks gosh we didn t move all our clients on Ladesk because the integration with Twilio is a disaster. The agents try to pick up the call but something get wrong and they are not able to answer. We are losing hundreds of calls every day from one month, their support is kind, but it doesn t solve the situation, so with kindness unfortunately we cannot do business. We are migrating this campaign on Zendesk or Fresh desk (still evalutaing)

We use Live Agent for more than one year and we are very satisfied, the cost / benefits is excellent. All support messages sent by e-mail, website forms and facebook are sent to Live Agent platform and then will answered by my team. With this process I can be sure that my company will not loose any message received and manage the quality of our help desk. They have integration with Facebook, every message sent to my company's Fan Page become a ticket on the platform so my team can answer fast in the same platform they use every day. Comparing to other platforms Live Agend has inumerous great features with better price them competitors.

We are very happy with LiveAgent, it’s easy to use and makes managing customer enquiries by chat or email straightforward. A lot of enquiries come through our live chat these days enabling us to respond to customers straight away. Using LiveAgent has had a positive effect on our productivity and it’s popular with customers.