ProjectManagerReviews of projectmanager.com

Be very careful with this company. They have overcharged for a "sample project" at 0USD and have charged 375USD a month and continued to take funds as direct debit for over 3 months.

Automatically charged by PM.com and it's difficult to cancel the service.

A few months back, I was approached by Racheal Morris - an outreach specialist at ProjectManager.com - she wanted me to review their new cloud based Project Management collaboration tool and mention them on a blog post. To do this, required I sign up for a "free trial." Unfortunately for the privilege of this "free" trial, I had to enter in a functioning credit card. There is no place on their site to cancel this "free trial." Now month three into this, they have successfully charged my credit card $75 per month - twice. Despite reaching out to them via email and the phone to cancel my account and refund my credit card AFTER the first charge. I have since disputed the charges on my credit card. But jeez oh pete folks - SERIOUSLY. If you want to be a reputable business, then please act reputably. Make it very transparent HOW to cancel your account if you don't want to use it past the free trial. When someone wants to cancel at any point, make it possible to cancel and by all means, DO NOT keep charging their credit card AFTER they have already cancelled. Folks, take a pass on projectmanager.com one - there is no place to cancel the account after your free trial.

This ProjectManager Tools has great sandbox and toolkits that has helped me tremendously on my projects and using create templates needed!! I highly recommend this tool for any companies standard operations procedures toolkit. Most appreciate all you bring ProjectManager.com!! Tonia

i love the design of the system; lean, simple yet robust!... and i love the immediate response of the support team and that of Marilou's...the integrity of your company has been well-felt.... in this virtual environment, integrity is the best virtue, a firm & its employees must exemplify.....

When I needed support, the help I got was clear, easy to follow and super helpful. Their response times were also fantastic.

BEWARE FREE TRIAL...getting out is worse than a gym membership! PROS Easy to use and deploy. Cheaper cost of entry than the better optioins available. CONS 1. You don't own your data. No exit strategy. Data security. 2. Customer service is ATROCIOUS. Rude email replies, no phone service. 3. Onerous billing practices (which are clearly laid out in the fine print of their terms & conditions.) 4. Unwillingsness to let you leave. They will continue to bill you to the full extent of their terms...like it or not. READ THE FINE PRINT. It reminds me of a gym membership. WARNING: I WOULD NOT SUGGEST ANY GOVERNMENT OR BUSINESS USERS ADOPT THIS SOFTWARE. I WILL MAKE RECOMMENDATIONS TO MY STATE GOVERNMENT TO AVOID THIS VENDOR. The worst part of this software, is the company behind the software.

Doesn't send you an email when your subscription renews (I'm not talking about at the end of the trial) and offers no way to cancel on their portal. You have to search via their help documents, then email them. Not the type of subscription service I would trust.