Name P.
Posted
The product is terrific, customer service is not.
The product is terrific. The customer service was a waste of time. They had me going round and round to end up at the start w NO forward movement, just a waste of time. Also, why are you sending coupon/discount codes ONLY for products I have never ordered? If you value me as a loyal customer, why aren’t you sending free shipping or something for the products I actually DO order and will again? Response to your response: This is the runaround I got when I contacted customer service. I wanted to know why you didn't fulfill my whole order and why the price (for the same thing) jumped $15! This same response didn't answer my questions. Also, I specifically did not want my name on the review publicly, for critical personal security reasons, {"Name Private"}, and you used my name in your response. This is another example of poor customer service. I continue to recommend your products to people because they are superior. A colleague just put in an order with my wholehearted recommendation.
Response from WellBefore· Oct 28, 2022
Hi customer, we are sorry to know you had issues with our service. Please rest assure our sole intentions are always to clarify the questions our customers have, like why a product was not processed, for instance and help out the best way we can. Also, if a promotional code we sent by our marketing system is not working on your orders, the reason would be because you are trying to apply the 10% off code on a cart with a subscription, which already has a discount of the 30% in average already applied, and our system is not able to use a code over these cases; or could be your trying to use a free shipping code on an order that does not reach the minimum amount required to be applied. We hope this information had clarified things up, and let us know if you have more questions in the future. We will be happy to help. As a final update on your question, we didn't rise our prices up, but totally the opposite. The difference was because your order from January had 10 masks at $1.67 each, while the most recent order were 20 masks at $1.46 each. As you can see, we actually reduced our prices even more. If you consider you need further clarification, let us know through our communication channels. We wish you a happy day and stay safe.