ComcastReviews of xfinitymobile.com

Absolute worst customer service company I’ve ever dealt with. Been with them for years cell phone, and Wi-Fi, and they won’t let me upgrade a phone get a new line with a new phone without paying in full. Even when I’ve paid off every phone and I’m never late on bills. To top it off customer service is rude. Is all get out. Absolute terrible. Terrible company to do business with on the verge of looking for new representation for mobile and home Internet. I would give them zero stars if it would let me.

If I could give zero stars, I would. Xfinity’s business model is a textbook example of predatory sales and administrative incompetence. The dishonest sales process began the moment I signed up; promises made by representatives were flatly ignored once the billing cycle started. It’s a bait-and-switch operation that treats customers like targets rather than clients. The customer service is absolutely horrible. Getting a straight answer is impossible, and finding someone who can actually solve a problem is impossible. What’s truly disgusting is their reliance on tech solutions that are supposed to help with customer experience; instead of getting something good, they rely on trashy solutions like Medallia. They spend millions on this CX software, yet it is the absolute worst. Bottom line: Even though Comcast's revenue is above $120B, they run a crooked business. Use other providers like Mint or US Mobile, heck, even use Starlink for internet. At least they are reliable and ethical in their business dealings. Avoid Xfinity at all costs!!

Very bad management! I bought a new phone because the old one had a broken screen, and wanted to transfer the line , but they couldn't help me with that, for several days that I texted with Xfinity Chat Assistant, because through the phone it is impossible to talk to an operator. We went to the store too, but the employee didn't bother , just gave the customer service b. number,which one would redirect you to the chat Assistant and hang up without providing any support. It made me transfer back to T- Mobile all the 4 lines , because they couldn't assist with a simple transfer line, unfortunately to pay a much more expensive bill due to the bad management of this company.

When I receive my service from Comcast, they said I would receive a $500 for my phone transferring, but I did not receive it after calling and being told several times I would be receiving I never received when I complained about not receiving the $500. I file a complaint after the representative looked into my complaint, he said they had no record of this promise to me I now realize if you don't get the agreement in writing you have no proof and they will deny it. I no longer have any trust in what they say buyer beware of what you're told over the phone because they will lie.

Xfinity has the worst customer service I have ever used. They do not help at all, had the contact then repeatedly and never resolved the problems.

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer service is absolutely insufferable, and the prices are unaffordable. You’re better off trying your chances with a smaller brand service provider with cheaper service, because the service is crap anyway. I also discovered that once you’re no longer in contract for both services, they charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

I’ve been a customer since 2005, starting with home services and later adding mobile when Xfinity launched on the Verizon network. Over the years, I’ve had multiple issues, but I’ve always worked through them—until now. During a recent visit, I was simply trying to understand a billing inconsistency: my account shows “Unlimited,” yet I’m paying for “Premium Unlimited.” That should be a basic explanation, but instead, the experience went sideways. The associate I was speaking with was polite, but the manager, Will, was the complete opposite. He was dismissive from the start, interrupted the interaction, and acted unprofessionally throughout. At one point, while I was trying to clarify my issue, he abruptly walked away mid-conversation, gave visible negative looks in my direction, and then openly discussed me with another employee nearby. That kind of behavior—especially from a manager—is unacceptable. On top of that, there are ongoing technical frustrations, like Xfinity WiFi’s captive portal not functioning properly on Windows devices, with no real support solution offered. After more than 20 years as a customer, this level of service is disappointing. I expect better communication, professionalism, and basic respect—especially from leadership. This interaction has seriously pushed me to consider switching providers.

I called Comcast due to increase in bill; associate offered a lower rate plan for internet only; I explained that we just purchased super fast router and did not need any equipment; finished transaction and received email that comcast was shipping me equipment; contacted them; another associate assured me he was able to stop shipment. Shipment arrives; Comcast tells me I have to pay to ship it back; 2 chats and two customer service calls; which when asked to speak with Supervisor was denied; associate stated someone would call me back; surprise; did not get the call. Filing complaint with SCC; testing equipment with Starling; if it works bye bye any business with Comcast.