LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

RN C.
Posted Apr 14, 2020
It is a very useful tool to…
It is a very useful tool to administrative the support supported by tickets. Good product for this era
Response from LiveAgent· Apr 14, 2020
Many thanks for your kind feedback! :)
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Giuliano
Posted Apr 14, 2020
Excellent help desk system!
I use Live Agent on daily base in my working place. Just amazing support portal: combination of live chat, tickets and calls allow me to provide best service to our customers. In 3 words: simple, user-friendly and absolutely super productive. Highly recommended!
Response from LiveAgent· Apr 14, 2020
Hello Giuliano! :) Thank you so much for your amazing review. I am excited to hear that LiveAgent is helping you in your day to day work and that you find it an excellent help-desk system that helps you provide the best service to your customers! Keep up the great work :)
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Sonia M.
Posted Apr 14, 2020
Live agent has many useful features…
Live agent has many useful features e.g. autorepliers, tagging emails and a help desk. It is quick to get the hang of.
Response from LiveAgent· Apr 14, 2020
Hello Sonia, Thank you very much for your honest feedback. It is so great to hear that LiveAgent has been able to make your day to day work-life a little easier with all its functionalities. Our team aims to make the software as easy and intuitive to use as possible and is glad to see the work has been paying off. Stay tuned for more updates and take care!
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Bernardo G.
Posted Apr 14, 2020
Great Product
Great Product, Very reliable!
Response from LiveAgent· Apr 14, 2020
Thank you for your feedback, Bernardo! :)
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Daniel jeba R.
Posted Apr 14, 2020
Great Features by Live Agent
I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. It would be very easy to track customers/clients email and messages. Easy to sync our social media accounts and gmail account. I will strongly recommend Live Agent to others.
Response from LiveAgent· Apr 14, 2020
Hi Daniel, Thank you so much for such an excellent review. It is amazing to hear that LiveAgent continues to make a positive impact on your everyday work-life - even after two years! Our team works hard every single day to pack LiveAgent full of new features and integrations and comments like yours help keep us on the right track. Stay tuned for more updates and take care!
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Ricardo B.
Posted Apr 14, 2020
Easy to use, I recommend to use this help desk
As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not locate in the same country. I highly recommend this help desk solution,
Response from LiveAgent· Apr 14, 2020
Hi Ricardo, Many thanks for your kind review. We are so pleased to hear that LiveAgent has been able to make your day-to-day work-life a little easier and customer communication a bit smoother. Our team takes great pride in what we do and we are always happy to know that the hard work is paying off. Happy to have you with us!
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Ioan
Posted Apr 13, 2020
Great ticketing software, with exceptional customer service
LiveAgent's platform has helped our support team get organized as we scaled our team, and allowed us to automate time consuming tasks as the volume of customer inquiries grew. In addition to their strong ticketing platform, their technical support is phenomenal. Any issues we encountered, were fixed literally within minutes of us contacting them on their online chat. With our great experience so far, we intend to look into upgrade options to further simplify the communication channels our support team uses. Thanks for your service LiveAgent!
Response from LiveAgent· Apr 14, 2020
Hi Ioan, Thank you very much for such an excellent review! It is simply amazing to hear that LiveAgent has been the right fit for you and your company and has been able to make customer communication a lot easier. Our team takes great pride in the work we do and are glad to hear that any issues have been addressed quickly and smoothly. We are available 24/7 if you need any help with the upgrade choices - take care and stay safe!
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Kaess
Posted Apr 13, 2020
Easy to use software
Easy to use software
Response from LiveAgent· Apr 13, 2020
Thank you for your feedback, Kaess! :)
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