LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Ellie
Posted Apr 21, 2020
A great tool for customer support…
A great tool for customer support teams! I find the ticketing system easy to use (in comparison with competitor systems I have used in previous jobs, too) and the functionality very effective for managing workload. It allows multiple users to work simultaneously without duplicating work, great visibility in terms of productivity statistics and generally just very simple to work with. The only thing I miss about using regular email over this ticketing system is the 30 second 'undo' feature after sending an email ;)
Response from LiveAgent· Apr 21, 2020
Many thanks for your kind review, Ellie :) We appreciate it a lot and I am also thrilled to hear that you find it easy to use and that it helps you manage your day to day work in a more effective way. Duplicate work is exactly something that you can avoid when using LiveAgent! :) Feel free to send us any suggestions to [email protected]! :)
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Bernardo S.
Posted Apr 16, 2020
A usefull tool for bridging the gap…
A usefull tool for bridging the gap between the final user and the support team.
Response from LiveAgent· Apr 17, 2020
Thanks for your kind feedback, Bernardo! Just so you know, we are here for you should you need to reach out to us for any help! :)
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Inna V.
Posted Apr 16, 2020
Perfect solution for Customer Service teams
Being a manager of a company it is important for me to get instant access to different types of reports. LiveAgents have great options for seeing our current Customer Service level status, each agent performance, track repeating patterns and much more
Response from LiveAgent· Apr 16, 2020
Hi Inna, Thank you very much for your kind review. We are so pleased to see you taking full advantage of our reporting system and use it to further coach your team. Customer care is the crucial point in every business and it's amazing that LiveAgent has been able to make this a little easier for you. Keep up the amazing work!
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Anja M.
Posted Apr 16, 2020
LiveAgent is great
LiveAgent is a very simple to use. It gives you lots of areas to work from and most importantly, their support is always very helpful and friendly.
Response from LiveAgent· Apr 16, 2020
Hi Anja, Thank you very much for your kind review. It is great to hear that LiveAgent has been the right choice for you and that it has been able to make your day-to-day work-life a little easier. Our clients' satisfaction is our top priority and we are so pleased that you were happy with our customer support team. Happy to have you on board with us!
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Moahamad K.
Posted Apr 15, 2020
Great Software
Great Software, easy to use
Response from LiveAgent· Apr 16, 2020
Hi there, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that it has been easy to get the hang of using it. Maintaining good customer relations is a crucial point in any business and it is good to see that LiveAgent has made that a little easier for you. Keep up the good work!
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vanditha J.
Posted Apr 15, 2020
It's Simple and convenient to use
It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.
Response from LiveAgent· Apr 15, 2020
Thank you very much for your kind feedback, Vanditha :) LiveAgent was developed in a way that could be adjusted to each type of business, therefore, I am very glad to hear that you managed to set everything up according to your requirements! :) Keep up the great work!
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Manik S.
Posted Apr 15, 2020
Quality
Easy to work and manage the workflow
Response from LiveAgent· Apr 15, 2020
Hi Manik, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right tool for you and that it has been easy to get the hang of it. Our team believes that cultivating and maintaining customer relations is the key to a successful business and is glad that our software has been able to make that a little easier for you. Keep up the good work!
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Abdellah B.
Posted Apr 15, 2020
I have use This the software for 2…
I have used this software for 2 years as a customer service specialist. Its easy, convenient and helpful to maintain a perfect communication with customers be it via emails calls or chat. Yet it's a great work organiser and communication bridge between colleagues from different departments.
Response from LiveAgent· Apr 15, 2020
Hi Abdellah, Thank you very much for your kind review. We are so pleased to hear that LiveAgent continues to be the right choice for you even after two years and that it helps you create meaningful connections with your customers. Our team believes that customer satisfaction is crucial in any business and is glad to see that our software is making this easier and smoother for you. Keep up the amazing work!
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