LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Lincy
Posted Apr 15, 2020
Excellent features
I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.
Response from LiveAgent· Apr 15, 2020
Hi Lincy, Thank you very much for your excellent review. It is amazing to hear that LiveAgent continues to be the right fit for you even after two years and that it continues to make a positive impact on your everyday work. We believe that customer communication is crucial in any business and are pleased to see that our software makes this a little easier for you. Keep up the amazing work!
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Aleksandra A.
Posted Apr 15, 2020
Functional and user-friendly service
Functional and user-friendly service. I've been using LA for the past 2 years and I find it very convenient to use. Tagging allows to group tickets, have them organized and also use for analytics. Easy to distribute tickets between different agents and departments.
Response from LiveAgent· Apr 15, 2020
Hi Aleksandra, Thank you very much for your excellent review. We are so glad to hear that LiveAgent continues to be the right tool for you after two years of using it. Our team works hard every day to pack LiveAgent full of new features and functionalities and is glad to see you taking advantage of them all. Keep up the good work!
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Agent V.
Posted Apr 15, 2020
Great helper in work
It was very easy to get used to working with LiveAgent. The tag system helps to filter requests and to keep the right organization in daily routine. Creating and using canned replies definitely makes the life of customer service specialists easier. The ability to chat, e-mail and call from the same spot is super-convenient. I highly recommend!
Response from LiveAgent· Apr 15, 2020
Hi Veronika, Thank you very much for such an excellent review. It is amazing to hear that getting used to LiveAgent has been a breeze for you and that it continues to make a positive impact on your everyday work-life. Our team works hard every day to further improve the software to meet every need in today's market. Stay tuned for more updates and keep up the amazing work!
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Martin
Posted Apr 14, 2020
Great service
Great service, the system is very convenient and user friendly
Response from LiveAgent· Apr 15, 2020
Hello Martin, Thank you very much for your feedback! We are pleased to hear that LiveAgent has been the right fit for you and that it made your work a little easier and smoother. Our team is available 24/7 should you ever need any help with the service - we are here for you! Take care and stay safe.
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Onur O.
Posted Apr 14, 2020
Very good product
Very good product, very good service. The support team works very fast and they are really helpful
Response from LiveAgent· Apr 15, 2020
Thank you so much for your kind review, Onur :) I am glad that you know where to find us! :) We are here for you 24/7 :)
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Brandon P.
Posted Apr 14, 2020
Great product that offers a lot to its…
Great product that offers a lot to its users.
Response from LiveAgent· Apr 14, 2020
Thank you for your review, Brandon! :)
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Guleysha H.
Posted Apr 14, 2020
LiveAgent is the main portal that I…
LiveAgent is the main portal that I conduct my daily workflow in communication with our customers. Having all means of connection with clients in a single place makes it easy for me to organize my day-to-day tasks. The feature of emails such as canned messages and predefined answers saves a lot of time and speeds up our responses. What I especially like is to have ticket numbers for each call/email or chat that allows us to make a search easily when it is necessary. Furthermore, if I face any technical difficulty LiveAgent team is always there to assist no matter it is day or night. Excellent and efficient service!
Response from LiveAgent· Apr 14, 2020
Many thanks for your excellent feedback, Guleyhsa :) I am glad to hear that LiveAgent is helping you in your day to day work keeping all your communication under one roof, no matter if it is a chat email or anything else and I am also glad that you are using the canned messages and predefined answers as they speed up the response time enormously! :) And as you said, we are always here for you, no matter if it is a day or night so feel free to reach out to us should you need anything! :)
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Issam
Posted Apr 14, 2020
I have been using Liveagent for more…
I have been using Liveagent for more than 1 year , the platform is very simple and great , flexible communication with customers via phone and chat and emails as well Easy to use ,
Response from LiveAgent· Apr 14, 2020
Thank you so much for your kind feedback, Isaam :) We are super excited to have you with us for more than a year now and I am also happy to hear that your experience with LiveAgent has been simple and great for you! :)
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