LiveAgentReviews of liveagent.com

Since using LiveAgent, communication with my clients has improved a lot. Now, all my clients can send me their queries, questions, doubts, suggestions or various messages. Our clients' messages are received and answered very quickly because LiveAgent immediately notifies our assigned agent. It is not perfect and some things can be improved: More templates, more customization, more customizable and configurable live chat (when shown or not), and being able to capture on video the screen or maybe record an audio response would be much better to respond quickly without depending on other additional software. However, the good thing is much, much more than other similar software, also, I can use it in my language (Spanish), although I don't see multi-language options (I can only choose 1 language at a time). LiveAgent is a must if you need to have a fast, reliable, easy to use and effective communication channel with all your customers

Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers

LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try.

Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.

This stops me from being overwhelmed. Customer service is very important but it's also costly in time and efforts. Being a small business we have limited human resources LiveAgent platforms allows us to take care of our customers and not leave any conversation behind. Customer satisfaction, conversion and retention are growing thanks to LiveAgent helpdesk, chat and knowledgebase functionality. There is a lot of competition in this space but none as comprehensive and affordable. I sure hope the development will continue indefinitely because changing our support system to anything else is not in our plans.

Great software to use with supporting customer needs.

I've been using LiveAgent for a little more than a year. I have been impressed with the ease of setup and the wide variety of useful features - with such an affordable price.

I'm writing this review on my own free will. I wanted to take a few minutes to say that LiveAgent has an excellent piece of software. I use multiple channels of the software, mostly the ticketing system but also the live chat and calling service that is integrated that integrates with my VOIP provider! Yes, I can make a call right from the ticket! It'a amazing! The software is user friendly and takes just a few minutes of your time to setup. The support team is available through live chat right through your LiveAgent portal so it's super easy to contact them and they are responsive and resolve your issues right on the spot! You can't go wrong with LiveAgent, truly a one of a kind software, unsurpassed and packed with features!