ComcastReviews of xfinitymobile.com

Horrible off shore customer service works as designed. The Asian cust serv hates Americans obviously. They'll put you on hold when they refuse to help and you ask for a supervisor. You can hang on indefinitely (hoping for an eventual pick up). I waited an hour and then gave up. Tried to disconnect service and couldn't even get the proper routing to do that via a phone call. I called mobile, it tries to disconnect internet.

I wish I could give 0 stars. Run fast and don’t look back.Xfinity has the worst customer service ever. Nobody knows anything. They blacklist my eSIM on my phone after being with them for 7 years for mobile. I had to file a complaint with FCC. I almost missed important information about the closing on my home and my child’s iPad was even turned off because of their poor communication. They are the worse mobile phone service ever!!!!

Request to Xfinity applied offers. I never purchase a phone on credit; I always look for deals and pay in full to avoid debt. For several years, I have used the trade-in offer where you only pay the taxes. Last year, I went a  Xfinity Store , and the representative told me that for the offer, I only needed to pay the sales taxes for the phone I was interested in—a Samsung Galaxy S24—and send in the Samsung Galaxy S23. So, I did the trade-in, paid the taxes, and the person who assisted me assured me that I wouldn’t have to pay anything else, just send the old phone. I sent my phone and had to call them to have the trade-in credit applied, but they never did. Months passed, and I kept writing through the customer service chat, but they did nothing. Eventually, I called again and had to wait more than an hour on the phone, but they still didn’t solve the issue. I sent the old phone, but I later had to call to have the trade-in offer applied, and it seems it was applied incorrectly. I filed a claim over the phone, and after waiting about an hour, the representative told me I was correct. However, they also mentioned that I would receive a case response, which never arrived. As a customer of Xfinity for nearly 10 years, I prefer to go in person, but I feel scammed. This has happened before, where some sales representatives have added payments or plans that were not what they originally stated at the time of purchase. I went to Xfinity expecting good customer service but had the same terrible experience. I waited in line, and the employee was more interested in making me talk via video call with a tech support agent instead of reviewing my account. The tech support call had a lot of background noise from the speakers, making it hard to hear. After answering many questions and waiting for the employee to speak with their manager, my case was escalated. To my surprise, for the second time, I received a message with a case number on my phone, and about two hours later, another message saying the case was resolved—without any additional details, just “closed.” Since Xfinity seems to care more about protecting its poor customer service and misleading customers through dishonest agents. I have made four claims between phone calls and visiting the store, but on my Xfinity account page, the numbers for two of them are missing. I only have one case number on hand, and another one no longer appears in my system. I will be sending several photos related to the call I made in September, which lasted over an hour. Additionally, before that call, I had also contacted Xfinity support via chat, but they don’t always provide claim numbers. Now I have a terrible Xfinity internet plan that I haven't changed because apparently I can't cancel my service without losing this so-called deal that I've been trying to get for months. Can someone help me out or give me some advice? I'm so done with Xfinity that I'm actually considering canceling my nearly 10-year account because their customer service is just awful.

Horrible customer service, xfinity assistant takes you on a ring around the rosy ride after 20 calls the assistant can no way get anything done. Cell Service- extremely sad when the service 25 years ago ways way better, for over a month the service has been sporadic, can not receive calls, goes to voice mail and I don't even know i was getting a call. Lucky day I get a whole 2 bars. The hours spent is crazy trying to resolve this issue. So bad how I was treated there is not enough space to list. If I could give a negative number i would, like (-5) negative five

I did not sign up with Xfinitymobile.com. My service is with Xfinity essentials. I have no Xfinity app on my phone. I have been trying for over a month to order a low cost laptop with no success. Xfinity does not recognize their account number as valid. although they validly bill it and the account is paid in full! Xfinity, I wish to order a Laptop from you. A Dell PC. You have my info. Call, write, email, Messenger! BTW; I forgot to mention that all of Spokane is stuck with Comcast/Xfinity for ten or so more years because a failed Mayor by the name of Mary Verner, signed a monopoly agreement with them. Made them the official cable co. for Spokane for 25 years!

The mobile I purchased was a nightmare I paid extra money but still the phone remained locked. I am unable to experience the features of the mobile. It's truly disappointed with the service.

Dont ever transfer your mobile service, it is a nightmare. A phone i paid for and bill paid in full xfinity mobile refuses to unlock my phone. It is amazing how they treat their customers , they don't value you at all. I've had chats disconnected me, excecutive offices claiming to help. I filed with the FCC however that takes 30 days. I have been 5 days not being able to make or receive calls. Total nightmare.

As long as you don't have an issue, they're good. As soon as an issue arises, you descend the steps into hell to get it fixed. Customer service is terrible, especially since they eliminated Tier 1 support. You supposedly get a line free with your internet service, but as you and I know, nothing is free. At best, you'll end up with a $120 phone bill for 2 lines, even if you don't use the 2nd one.