ComcastReviews of xfinitymobile.com

You really ddon't want to have me list each of the many problems.. Just kniw it has been nearly two months, service tickets have been opened and closed

Xfinity Mobile is a dishonest, unethical, and bait & switch company. 1. XMobile said my phone was disconnected due to non payment. Not true. Always paid on time. I have proof 2. XMobile said my phone was disconnected in April. Not true. It was disconnected 2 months ago. I have proof 3. Xfinity rep quoted one price but the bill was another price. I have proof 4. XMobile would not give me payment credit for a payment made by my bank. My bank has proof of the payment. 4. XMobile rep hung up on me when I requested my method of payment be removed if they don’t give me credit for my payment. Not only did the rep hang up on me, they also cut off my phone. That’s when I went to another carrier. 5. XMobile makes it difficult to get a transfer pin to carry your number to another carrier. Why do they cheat and lie on their customers? I speak respectfully when I communicate. Why can’t they be respectful? XMobile can improve by being honest, accountable, responsible, and respectful to their customers.

I recently changed my phone service to Xfinity because I was told that my plan would include unlimited international calls, texts and data. The change took a lot of time and I spoke to several agents. I asked all of them about the international services, even asking about Europe specifically, and was told that it would be included. Well, it wasn't included and it's not even an option without paying extra. We've had Xfinity Internet for many years. When we get back to the US, we'll be cancelling both. A deal is a deal

Internet is always down, prices keep going up, and customer service is no help. Feels like thy just don’t care.

Cell phone companies are required to provide a copy of the contract when you enter into a multi-year agreement. The Federal Communications Commission (FCC) and consumer protection laws require transparency in contract terms, including pricing, early termination fees, and other conditions. I have requested a copy of my 2 year contract multiple times from the store and online and they cant provide it. Basic stuff here Im not the only one with this problem. I have been burned by xfinity in past on terms and promotions and this seems to be a business strategy sign people up and dont provide legal contract with terms and never follow through on promises.

Horrible service regarding xfinity mobile. I was dealt a bait and switch. When Apple was offering the Apple 16 trade in your Apple 12 or younger and get an Apple 16 phone on them. Of course the cellular companies campaigned on this. Xfinity had a great deal on Black Friday the salesman offered we had 850.00on my 2 apple 11 phones my other Apple 13 phone trade it in towards a new Apple 16. Well trusting the guy. Did the trade. My 1st bill was 300.00 and my 2nd bill was 200.00 thinking the apple 13 trade in for the apple 16 was free. Well of course not. The company claimed they haven’t received the phone when we were told we have yo return the Apple 13 via usps. Which I did. The company claimed never received it. I opened up 2 service tickets and nothing the phone was returned back like a month later claiming it had the stolen protection on it had to unlock it. Of course we did and sent it back. Still I am paying for the Apple 16 which should have been free. Called the customer service # what a joke that was. 1 call was they haven’t received the phone again. Another call was told yes they have I would review the credits back date all the way from Black Friday when I got the phone. Well never received the credit still getting billed the phone. Went to the store was told by the virtual service advisor that once the phone was returned we couldn’t return it back. I was like wtf. The manager of store said that is not true he opened a ticket either the supervisors. Of course got a response back the phone was locked therefore we cannot hi e you credit. This is the wordy service I ever had. Never never doing business with this company again.

Xfinity mobile continues to bill my credit card for services that I canceled multiple times both through phone conversations and on line chat. I never received the iphone they sent so I had their customer services cancel my contract. They confirmed that the phone was returned to their distribution center but continued to bill me. I was reassured by customer service agents via two 45 minute phone conversations and two similar length on line chat exchanges that services were cancelled and funds would be returned yet I continue to be billed and hounded by their collections team. The collections agencies confirm the situation as I have stated above and then hang up. I have invested about 6 hours into trying to settle this dispute and fully expect more bills and harassment.

I switched my 3rd line from Xfinity to another carrier, but Xfinity continued to bill me.I called customer care, and my connection was dropped 3 times. Some agents just hung up on me; the same happened with a chat. One supervisor was giving me wrong information, intentionally lying to me I placed my complaint with BBB, but LilianaH.XM Regulatory Specialist was the same. Rude, not interested in keeping customers, she was fighting for $45(the price of dispute) as for her life. She was not paying attention to the deceptive, not respectful practice of a customer care representative. It is easy to check, asking for a recorded conversation on February,7-8. .