ComcastReviews of xfinitymobile.com

I was told that I could trade in My iphone 13 Pro for a new iphone and receive $830 credit towards the new one. I sent in the old phone, which I had purchased at the Comcast store 3 years ago, and it was returned to me as unacceptable The reason given was "mismatched serial number." The manager at the Comcast store agreed that it made no sense, but was unable to make it right. They are not honoring their agreement, and will not allow me to return the new phone. I am canceling all of my services with Comcast, refusing to pay any outstanding bills, and initiating legal action.

LOST MY PHONE NUMBER! Your team made mistakes and lost my number on my accout and cannot get it back, and lied to me said fixed the problem but never did. Your company is the worst.

Your agents are dumb and lie to your customers. You don't mind because you are profitable even though Comcast is a horrible terrible greedy isp and absolutely everyone hates you, but their aren't enough other options in many areas. I am gonna get Starlink, and laugh my ass off when Comcast becomes obsolete.

Dear Sirs, I am writing to express my dissatisfaction regarding my recent experience canceling my subscription with Comcast. Last August, I ported my number to Ring Central. Once the porting was confirmed, I proceeded to cancel my Comcast subscription in early August. I understand that, according to your policies, I will be charged for the full month due to the fact that the cancellation request should have been made 30 days in advance. I agree to this charge. However, I have additionally been charged for the portability, without having been informed at any time that this charge would apply. I had only been informed that I had a special telephone and internet plan, and that when I broke the package by changing to another telephone company, I would continue to be charged only for the internet, without having been told anything at the time of the portability. I consider this lack of information unacceptable and it has caused me great dissatisfaction. I thank you for your attention to this complaint.

I, thankfully, have not been a customer of Xfinity Mobile/Comcast but currently my boyfriend and I have been trying to switch to another provider and the porting process with Xfinity is insane, and I see that this is a frequent issue for anyone with Xfinity within the porting process. Mine took less than two hours, however my boyfriend’s port is still in process for days. There is no way to contact a live human representative and I genuinely am curious what needs to take so long. If it’s just the permission for the port, it should not be this long. The new provider is saying that the wait is just on Xfinity’s end, which does not surprise me. They immediately shut off my boyfriend’s service but won’t transfer his number to the new provider when everything is set and ready and has been now. It is so inconvenient to just cast someone out of their phone service and phone number like that. I have no way of contacting him while he’s at work, and make sure he’s safe. Nor does anyone. I am so frustrated that this process is taking as long as it is while with any other service provider it would take a day at the absolute maximum. Once it’s finally ported, this is a GOOD RIDDANCE to Xfinity/Comcast.

A Loyal Customer Betrayed: Xfinity's Deceptive Practices and Irreparable Damage to My Credit After over 20 years as a loyal Xfinity customer, paying thousands of dollars for their services, I am appalled by the betrayal and harm they have caused me. My trust in Xfinity has been completely shattered by their unethical practices, deliberate breach of contract, and complete disregard for customer loyalty and consumer rights. In January 2024, I entered into an agreement with Xfinity Mobile and Network Services that promised a consolidated bill capped at $80 per month, inclusive of all fees and subsidies. From the very beginning, Xfinity failed to honor this agreement. Their outrageous claim that this agreement "expired on the same day it was made" is an insult to basic intelligence and a clear indication of their willingness to deceive their customers. When my phone was stolen, I repeatedly requested to close my Xfinity Mobile account to prevent further charges. Xfinity ignored these requests, leaving the account open for months and allowing unjustified charges to accrue for services I did not receive or use. This negligence alone is unacceptable, but it gets worse. Without notifying me, Xfinity quietly sent this invalid debt to a collection agency. I was never given the opportunity to dispute or resolve the issue, a violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). I discovered this only by monitoring my credit report, which revealed that Xfinity’s actions had caused significant, unjustified damage to my credit. My flawless credit record, built through years of diligence, is now tarnished because of Xfinity’s greed and negligence. Xfinity’s refusal to take accountability and resolve this issue shows a complete lack of integrity. They have prioritized profits over fairness, transparency, and customer care. Their handling of this matter reflects a broader pattern of deceptive practices and unethical behavior that every current and potential customer should know about. A Message to Others Considering Xfinity If you value your credit, your time, and your trust, think twice before signing up with Xfinity. Their lack of transparency, refusal to honor agreements, and willingness to harm loyal customers for profit make them unworthy of your business. My Call to Action for Xfinity I urge Xfinity to take immediate accountability for their actions: Cancel the invalid debt and remove it from collections. Restore my flawless credit report and formally acknowledge their breach of contract. Treat their customers with fairness, transparency, and respect—values they have failed to uphold in my case. Xfinity’s actions are not just a betrayal of me but a warning to all consumers. Their predatory and deceptive practices need to be exposed, and I will continue to hold them accountable.

They are Lying to you, all of them! We changed from Verizon to this company just before the iPhone 16 was released, and I said to the first person from this company that I will change when the 16 is out! The person replied, ohh you can just get the 16 when it comes out when you sign up now… I we did! And now we have to keep this useless 15 for 2 years!!! Then the Travel Pass is the most useless I have ever had, you can’t buy more date nor you have enough for 24hrs! What a useless company! Don’t sign with them!! You will regret it!! Every other carrier is better and I had many in the past 10 years!!! Don’t go with a internet provider that sucks and thinks they can do phone business… well they can’t…

I don’t even want to give them 1 star there should get 00000 for there bad customer service I ordered a phone they sent it to the wrong address I kept calling them over and over they told me to get a police report, submit a claim that’s what I did they denied my claim and still charged me over 10000 dollars for a phone I never received this is the worst phone service I ever got Please do not go with Xfinity’s mobile the CEO should be ashamed of himself for having very bad customer service