ComcastReviews of xfinitymobile.com

I signed up for Xfinity mobile and when I received the phone I was unable to activate it, I made about 12 calls to customer service to cancel my service and they continued to Bill me so then I put a block on my credit card and then they turn me into collections. There are companies out there that can help unfortunately I cannot name them (federal) I called the company (federal) made a complaint, Xfinity contacted me 2 Days Later and resolved the issue. This company is very corrupt buyer beware

Xfinity Mobile has been nothing but a headache for me. It all started when I signed up and traded in my device, expecting a $400 credit back in 2021. Despite contacting support countless times through chat and phone calls, I never received the promised amount and eventually gave up. Years later, this month, I reached out to support for a better deal on the four lines I pay for. They offered a plan for $120 per month with a $75 discount on an Apple Watch, assuring me that the monthly cost would remain the same with the new watch included. However, the first order was mistakenly sent to an old address and returned after failed delivery attempts. The address in my account was already changed when I moved, and I confirmed this before placing the order. When I contacted support again, they reassured me that the address on file had been updated, and a new order was placed. To my surprise, the watch was sent to an address in Florida—a state I have never lived in, as I’ve always been in Utah. After contacting support yet again, they promised to reroute the order, but nothing changed. When I reached out for a third time, they placed another order and once again assured me that it would be sent to the correct address. Unfortunately, the same mistake happened, and the order was sent to a different state. This repeated incompetence has left me frustrated and exhausted. Each time I contacted Xfinity, they made mistakes, and my trust in them has completely eroded. I plan to cancel my accounts with Xfinity Mobile at the earliest opportunity.

Xfinity is a fraud. They overcharged me a lot without notice for a year. I finally noticed a bill for over $450 for my two lines. When I tried to call, I was connected to somewhere in China or the Philippines, and all the operators were talking like AI robots with no solutions. When I visited the store, they told me they couldn't do anything there and that I had to call. I am shocked at how corrupt these big corporations are. Be aware of them and do your research before buying from Comcast or Xfinity.

Another 1 star rating for Xfinity Mobile. My review mirror's Claudine's from September 7th. Chatted to get a discount on my regular Xfinity bill that had increased $73 in 14 months. Agent said he could save me $53 a month and had a device that could convert my landline to use their mobile network. I proceeded with the deal, but quickly learned this "device" was another cell phone. I got a supervisor on the chat and told him to cancel everything. He stated in no uncertain terms he had cancelled everything. That was a lie. I have the chat printed out. They mailed the cell phone anyway later that evening. I refused the phone via FedEx. They checked the phone back in and emailed confirmation. Now they are billing me monthly for Xfinity mobile service for a phone confirmed checked back in. I've called multiple times over the past 4 months. Each time they say they will credit my Mastercard and the account has been cancelled. Each time a lie. I will continue my monthly dispute through Mastercard of the Xfinity Mobile phone charges until they cease and desist. Every dispute has been resolved in my favor, but the process is so unnecessary. How can Xfinity Mobile's computer system generate monthly charges for cell phone usage when the same computer system has confirmation the phone was never accepted by the customer and no phone has been registered with them?

BEWARE OF FRAUD! I was offered a $75 package for internet and 3 phone lines unlimited with a $25 activation fee. After paying the fee and transferring all my phone lines and internet service they hit me with a $100 "Installation" for the technician's visit, a $25 per line "activation" a $60 a month bill for phone/Mobile, and a $55 a month bill for internet. After speaking with several people on the phone they just blame the other department. If I'm speaking with Home Internet they blame Mobile, and the other way around. The sales representative committed fraud. This is a scam. I've escalated the situation over the phone and they told me someone would call me back. No one has. This is the definition of fraud, misleading sales tactics, and a scam. Their only solution provided so far was to cancel the service, after going through the hassle of moving all my business from AT&T to Xfinity/Comcast, and creating all of these unapproved charges.

i changed my service from metro 2 lines for $80 a month Xfinity ran me the special line that i can get the two lines for cheaper with 2 free phones unlimited data and i received my phones as they said i would everything is ok and then the first payment was $646.00 i thought it was a mistake so the next attempt to get the money out my account was $742.00 and they got it even Tho i ask for a investigation of the phone conversation and i was correct but as of today i am still trying to get my money back i will not be dealing with them and every one i talk to was from some where else and did not care to hear anything i had to say bad customer service ALSO.

I have Xfinity/Comcast Internet, but I was lured into Xfinity Mobile for their low rates. Never again! I even asked to cancel the transfer process at the same time I was chatting with the live agent who had lured me. However, because they have my credit card info for using their Internet they charged me a one-time fee of $25.92 for almost-setting up a mobile account with them. Since July, three months of charges to my credit card that I would dispute and request they stop automatically charging me would occur. Xfinity Mobile’s reps and even supervisors supposedly couldn’t stop the auto charge. Unbelievable! I had to allow the charge to my credit card to go through to finally stop the monthly harassments. I’m done with Xfinity! I’m looking for a new Internet provider & will never sign up for their mobile service. Buyer beware!!!

I switched to an unlimited plan for 2 lines on Xfinity Mobile, and was told by the agent that I would also receive a credit for $100 on my bill because of the switch. This conversation was recorded. However, the agent never put the credit request through as I've now learned, and I'm now told that it can't happen. I was lied to and in my opinion, Comcast/Xfinity Mobile committed fraud, enticing me to stay with their service as an unlimited customer at a lower cost, along with the credit or refund.