ComcastReviews of xfinitymobile.com

I turned off my infinitive mobile over 3 months ago. Today I received a call from a debt collector for 86$! Really when the account was paid in full. They are legal crooks that the government should look into. I’m going to try and get a class action sue against them because they are just defrauding too many Americans.

The absolute worst cell/wi-fi co. - they will be found to be a criminal enterprise. They hide my account info from me, never will send a bill, & expect payment bc we have a phone with them. The billing dept. hangs up when you need to know something - every time. And you cannot see what you owe bc they refuse to send a bill, and keep me locked out of my online account still to this date - I would be LONG GONE & with another cell phone co, but I cannot get in touch to get a correct $$ amount - I do not trust them. I will pay the correct amount but trusting Xfinity to do their part - I cannot do. I am not paying them anymore since they refuse to service or send the SIM card to an area code they say that they service their mobile phones - but not wi-fi and they add another 25 to each line if you don't have wi-fi bundle - I did not know this or I would've left the co then -I'm still trying to reach Billing Dept. Have to have wi-fi too for a good price - they refused to send a replacement SIM card twice to the right address because "they could only send to where wi-fi was"- still charging me for 2 lines with all their fees - when I changed it to just one few months back when husband went to WalMart and bought a 35$ prepaid plan and could NOT BE HAPPIER WITH WALMART PREPAID - he had to deal with the 2 hour phone calls with no results. NOW today 12/23/2024 been hung up on already twice - have been trying to get away from Xfinity for many months, but there is no way to do it in an official manner - so I will have to go about it another way. Xfinity is the very worst cell co. and not legitimate - with their practices of hiding billing info making your financial account inaccessible - BofA stopped their autopay bc I could not - when i said I never could access and see my acct charges - BofA looked at my claims and saw how much money Xfinity took and will not allow them to auto-pull funds from my account. WATCH YOUR CC STATEMENTS - XFINITY WILL OVERCHARGE YOU & sometimes they go BIG -hoping you will not notice - but Xfinity pulled over 800$ from my CC in two months - said I had changed my plan to "By the Gig" - thats why CC balance had grown substantially. To be safe Xfinity customers must CHECK YOUR XFINITY AUTOPAY BILL MONTHLY. I'm getting away from these criminals.

I recently canceled my XFinity Mobile Contract, switching instead to Verizon. I called Xfinity to close my mobile account. On December 3rd, I paid the November balance due of $ 100.21 and paid an additional $ 100.21 for the remaining balance for the phones we had purchased through XFinity. This call with Brian took 62 minutes. XFinity never applied the second payment to my account, so we received a bill on December 22nd for $ 100.21 (Note that this is exactly the amount that I did pay in that second payment on December 3rd). I called customer service and spoke with a representative in billing named Mohamed asking him to apply the second payment of $ 100.21 towards the most recent bill. He did not have the authority / ability to apply the payment. Instead of trying to find a resolution, he insisted that I should just pay the additional bill, saying it must be a mistake in interpretation on my end. This conversation took 52 minutes. Not giving up, I went to my local XFinity Store in St Louis Park, MN and talked with the manager Jesse. Jesse looked at the notes from Brian (First call) and confirmed that Brian had written down that my account was paid in full. Jesse took the same stance as Mohamed stating that Brian must have made a mistake and I should just pay $100.21 again. This process took 90 minutes; much of this due to Jesse walking away from helping me 7 different times during our interaction. Obviously, my concern was not as much of a priority to XFinity as was securing new customers (Victims). I left the store extremely upset. The next day I attempted to download my XFinity Mobile statements so I would have proof of payments. They had disabled the ability to download statements from my account once I had closed the account. I called XFinity mobile billing and talked with a representative named Alfred. He assisted in e-mailing copies of all my past bills. He was also able to apply my second payment of $ 100.21 on December 3rd towards my December 22nd invoice. Thanks Alfred. To download the statements and resolve the billing issue took 62 minutes. Recap; in order to close my XFinity mobile account, it took talking to 4 different XFinity representatives for a total of 266 minutes (4 Hours and 26 Minutes)... And that is assuming that my account is really closed and that I don't get billed again in January, 2025.... stay tuned....

Promotion???? I received a mailer advertising $19.99 a month for internet service. Yes, I do understand that it is originally $29.99 a month and then there is a $10 discount to have auto withdrawal which I usually do with my bills. BUT, then ADD on $15 to RENT their modem??? So the $19.99 goes up to $34.99 plus taxes etc. So I am paying about $40? Wow talk about bait and switch. I read the mailer carefully before I called them. Yet, the mailer does "mention" extra charges for the modem and also taxes. I am not amused by their "Promotion". I don't understand the rental cost of $15 a month. Maybe $5 but why $15. I want answers Comcast and I am NOT going to call up and have your Customer Service treat me like an little child like most Customer Service agents do. They don't know how to have an adult conversation and treat a person with respect.

I have been using this Comcast and Xifinity for internet and mobile for almost 3 years. There is no issue for the quality. But have problems for privacy, safety and personal data security. We are now live in a century that government can surveillance citizen without any permit or court order. Our data being collected and scammers can even obtain it to do their criminal activities. This is dark Food Chain and they rely on each other sharing the same interest!!! This have been a great threat to my life. The evil politicians can track me any time and anywhere and prepare poison on my food and medication and stalked me anywhere to make trouble to me. The criminals could arrive to the destination almost at the same time when I just got out of my car. Then they could placed poison to my drink when I left my car only for 5 minutes. All my online accounts have been monitored and even being placed tech tricks in order manipulated system or blocked me out of online service. Accounts got compromised have become normal for me. Some of the legitimate websites I used very often were also blocked. The page says the blocking were made by my internet provider! I am Trump supporter and I had been experiencing so many life threaten and career destructions and most of them made through online criminal activities. And this had to be technically supported by internet and mobile service! These companies need to responsible for my loss and the life threatening! I was blocked to switch to another service through many tricks and by many big organizations' coordination. Forcing me to keep using Comcast and Xfinity can give them convenience to track me permanently.

Absolute trash. Their call centers are in Pakistan their employees know nothing of what they speak and everything is always messed up. In their stores their employees are paranoid but very helpful. No wonder they're very paranoid they work for that company. They're even worse than AT&t and that's really saying something.

Sadly I can't go on the negative side of the rating. I will report them to the Better business bureau and post my review all over social media. Terrible customer service and if you're lucky to get through to someone (took me 2 hours of calling back after dropped calls), you get rude people when you want to drop their service. I was informed I had to drive to their store which was closed. Don't go with this company, I am surprised they're in business they're so bad.

My problem started in June of 2023. DON'T EVER BUY A MOTOROLA PHONE. I made the most gawd awful mistake switching from Samsung to Motorola (just for the sake of an sd card). The ULTIMATE was when the girl at xfinity went to do the switch (info/apps from Samsung to motorola) it took damn near 3 hours of me sitting there. After that, I left the store and started having issues with the phone dropping calls, not connecting to things properly. I figure it was because I never used a Motorola before. Sure enough, AFTER the 2 week period, I'm finding that I'm missing apps, missing important documents and notes. 2 weeks is NOT ENOUGH TIME to learn a new phone, find and replace all the lost stuff the xfinity rep lost initially during the phone swap, ESPECIALLY if you're a disabled senior. There should be a class action suit against xfinity mobile for senior and disabled - not everyone has the mind of Einstein, especially if we're elderly and/or disabled. After all this drama, I broke down, went in debt and got another unlocked Samsung phone, swapped the Sim card from the Motorola to the Samsung and threw the Motorola in a drawer. When it's close to me being able to get an up grade after paying the Motorola down, xfinity mobile can have the garbage back!!!! I got my Samsung up and running and I'll NEVER switch to anything else BUT Samsung. Matter of fact, everyone would do better getting their devices elsewhere and then bring them to xfinity so you only pay the $35+ tax a month. Drop it down to $20+ a month if you do that with 5 phones on xfinity mobile. It'll save you in the long run instead of paying them monthly for your phone AND your service!!!!!