LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Matthew G.
Posted Jun 16, 2020
Great system, simple to work with.
LiveAgent works pretty well and is nicely designed to allow simple functionality and ease of administration. It is well appointed but not overly complex to use, we have been using it for some time now and it has greatly improved our ability to communicate effectively with clients.
Response from LiveAgent· Jun 17, 2020
Thank you for your kind review, Matthew! We are glad to hear that LiveAgent has helped you improve your communication with clients! In the end, that's why it was developed! :) Take care and feel free to reach out to us should you have any questions or need any help! :)
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Jessica
Posted Jun 16, 2020
Highly recommend - very easy to use!
LiveAgent is fantastic, cannot recommend highly enough. Very easy to use, and visually appealing for both customers and agents. The team have been brilliant also, any issues that we have had (very few) have been resolved quickly.
Response from LiveAgent· Jun 16, 2020
Many thanks for your fantastic review, Jessica! :) We really appreciate your kind words and I am glad that you know that our support team is here for you day and night! :)
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KIMBERLEY R.
Posted Jun 10, 2020
Love Live Agent
Love Live Agent! Switch Now. We have been using live agent for just over 1 year and I love this system, It is fast, reliable and professional. The whole set up process was simple yet amazing I love that we are able to personalise to our business needs. I am so glad we made the switch from our previous supplier.
Response from LiveAgent· Jun 11, 2020
Hi Kimberley, Thank you so much for such an excellent review. We are so pleased that switching to LiveAgent has been the right choice for you and that it has been able to make positive impact on your business. It's exactly comments like yours that keep pushing us forward in the right direction. Happy to have you on board with us!
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Michal O.
Posted Jun 4, 2020
Best quality for good price
Do you want cheap, easy to use B2B and B2C mail manager, chat or so? Just use LiveAgent. In FLA a.s. we are using LA desk for maybee 3 years. You dont need profi IT support for implementation, if you can use mobile apps.
Response from LiveAgent· Jun 9, 2020
Thank you so much for your excellent review, Michal! :) It was our intention for LiveAgent to be user-friendly even for people that are not so technical! :) You know where to find us should you need anything! :)
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Бојан С.
Posted Jun 2, 2020
I like the most web chat solution
I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration.
Response from LiveAgent· Jun 3, 2020
Hi there, Thank you very much for your feedback! It's great to hear that LiveAgent has been the right fit for you and that it has enabled you to store all the customer communication under one roof. You know where to find us if you ever need any assistance - we are available 24/7!
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Ricardo P.
Posted May 26, 2020
LiveAgent is a great tool
LiveAgent is a great tool, we are using it to solve our Ticket management needs and it has been helping us a lot.
Response from LiveAgent· May 26, 2020
Thank you very much for your kind feedback, Ricardo! We are glad to have you with us! :)
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Daniel K.
Posted May 19, 2020
Easy, Navigable, Convenient..
An excellent way to upgrade your outreach to customers and to serve them to the best of your abilities. This streamlined ticketing system is great for organizing your workload with personalized tags, as well as prioritization through dating. Personally, I am very satisfied with the service as a daily user, and would not choose to change our service management system at any point.
Response from LiveAgent· May 19, 2020
Hi Daniel, Thank you very much for your kind feedback. We are so pleased to hear that LiveAgent has checked all the boxes for you and made customer communication a breeze. Don't hesitate to contact our team at [email protected] should you ever need any assistance - we are available 24/7. Take care and stay safe!
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Robin W.
Posted May 18, 2020
Worth Making The Effort To Switch
The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket. The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments! Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level. .
Response from LiveAgent· May 18, 2020
Hello Robin, thank you very much for your excellent review! I am glad that you think it was worth switching to LiveAgent and that you are using all the features you mentioned in your review, writing notes to make sure that the agents and yourself will remember what needs to be remembered and that you will always have the necessary information at hand for everyone to see, being able to see if any other agent is opening a ticket you are working on and vice versa. Please feel free to reach out to us with any suggestions on future development at [email protected]. We will be happy to pass it on to our developers :)
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