LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

616 approved reviews, newest moderated first

Leo A.
Posted May 18, 2020
Helped the whole team to keep track of any conversation with partners
The user interface is similar to email so it's easy and intuitive. No much on-boarding/training is needed. It helped us assign tasks to different departments/team members. Any member of the team was able to see the progress of conversations and keep it going with the our partners
Response from LiveAgent· May 18, 2020
Many thanks for your kind feedback, Leo :) I am glad to hear that you find using LiveAgent easy and intuitive and that you can see the progress in the communication with your clients! Do not hesitate to reach out to us should you have any questions! :)
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Frantisek K.
Posted May 18, 2020
great product!
I have used this handy software on daily basis with high satisfaction about realiability, features and clarity, must recommend to other users.
Response from LiveAgent· May 18, 2020
Thank you so much for your kind feedback, Frantisek! You know where to find us should you need anything! :)
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Nathan
Posted May 8, 2020
Best Web Based CRM Platform
After testing a few Web Based CRM i found LiveAgent to be the overall and above the best. Manage Email,Chat and call Plus respond to social media post,messages. Patiently waiting on LiveAgent to add Whatsapp to the platform. I have been using it for a few years and i'm 200% Happy with LiveAgent. I'm so pleased with LiveAgent i'm busy saving up to purchase standalone version of LiveAgent and move away from monthly user subscription.
Response from LiveAgent· May 8, 2020
Hi Nathan, Thank you very much for such a kind review. It's awesome to hear that LiveAgent continues to make a positive impact on your everyday work-life even a few years later. Our team works hard every day to further improve the software and pack it full of new integrations - including the Whatsapp which is currently being developed. Don't hesitate to contact us at [email protected] should you have any questions regarding the standalone version or just the system in general - we're here for you 24/7!
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Hardeep Singh M.
Posted May 8, 2020
One of the best CRM we've ever tried.
We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers. Calls are heard perfectly and all conversations can be recorded. There is also the possibility of creating a switchboard and there is an excellent guide on their site to do it independently. It is also possible to connect the major social networks and manage everything from ladesk. Pros: low price and excellent customer service Cons: integration with whatsapp is missing but we have been told that it will be added soon
Response from LiveAgent· May 8, 2020
Hi Hardeep, Thank you very much for such excellent feedback. It's simply amazing to hear that LiveAgent has become such a meaningful part of your day to day work-life and that it helps you maintain and cultivate customer relations effortlessly. Our team is constantly working to further improve the software and pack it full of more integrations to truly meet every need out there - including the Whatsapp integration which is currently being worked on. Stay tuned for more updates and keep up the good work!
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Brian M.
Posted May 7, 2020
Great software
The ease of which you are able to communicate across departments within the organization using internal notes, tags, etc. makes keeping people on the same page a breeze. Staying in contact with customers while working with a reduced staff during the pandemic has been extremely beneficial for the company.
Response from LiveAgent· May 7, 2020
Thank you very much for your kind review, Brian! We are grateful to have you with us and I am also thrilled to hear that LiveAgent with all its features is helping you and your team in your day to day work :) I am also glad to hear that it helped you handle your customer support even in this difficult times due to COVID 19 outbreak. I hope you are all safe and healthy! Take care, Brian :)
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Tenant File Property Management S.
Posted Apr 27, 2020
Tried others, LiveAgent is the best ...
Our company had been using an antiquated help desk solution for years, and it wasn't holding up well. After searching quite a while, we came across LiveAgent. It does everything the other system did and more. We are very happy with LiveAgent.
Response from LiveAgent· Apr 28, 2020
Thank you so much for your kind review! We are thrilled to hear that you are happy with LiveAgent. Just know that we are here for you 24/7 via chats should you need anything :)
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Harout
Posted Apr 27, 2020
There are lots of great features
There are lots of great features and we made the user experience even faster and more efficient. We are using the software on a daily bases, having about 500 interactions per day. It would be great to add more integrations with 3rd party software. We have more than 100K users and they write to us all the time. LiveAgent helped us to have all this data in a much more organized way.
Response from LiveAgent· Apr 28, 2020
Thank you very much for your honest feedback, Harout! I am glad LiveAgent is helping you in your day to day work, making your workload more efficient. Feel free to send us any suggestions on the integrations to [email protected], we would be happy to pass it on to our developers for future development.
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Navdeep
Posted Apr 23, 2020
5star experience
5star experience I have a very good experience with Liveagent, they have very professional and friendly staff and ready to help in every situation.
Response from LiveAgent· Apr 23, 2020
Thank you for your kind review, Navdeep :) I am glad to hear that you know you can count on us! We are here for you 24/7 :)
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